Digital technology played a key role at the height of the global health crisis caused by COVID-19. As the pandemic disrupted our way of life, the need to innovate became more crucial and urgent. Digitalization became synonymous to new normal.
The pandemic caused the great pivot to digital transformation. Businesses operated on work-from-home or hybrid setup, while essential industries that had to maintain on-site operations adopted technologies such as cashless payments and other online transactions to minimize physical contact. Schools went online. Meetings were held virtually. Even medical checkups shifted to teleconsultation.
For a developing country like the Philippines, the pandemic also further emphasized the need to immediately address inadequate ICT infrastructure, which has widened the digital divide.
The National ICT Household Survey (NICTHS), which was conducted by the Department of Information and Communi